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Terms and Conditions


1. Definitions

  1. In these terms & conditions ‘the company’ shall mean ITSL Group whose registered office is: Unit 410, Weyhouse, 15 Church Street, Weybridge, Surrey, KT13 8NA.
  2. ‘The customer’ shall mean the person, firm, Company, or organisation purchasing or agreeing to purchase the goods from the company.
  3. Goods shall mean the equipment, parts or services to be supplied by the company.

2. Prices

  1. The prices on our web site are correct at the time of publication; however they may be subject to change without notice. We will endeavour to inform the customer if there is a change in price.
  2. Shall be payable without any deduction or set off.
  3. VAT is chargeable at the rate ruling at the date of dispatch.
  4. Delivery charges are not included in the prices quoted.

3. Payment

  1. Payment is required to be paid at the time of ordering (by credit or debit card)

4. Order Cancellation

  1. The Company reserves the right to refuse the return of any goods ordered in error. Such errors must be notified to the Company within 48hrs of receipt of goods.
  2. No reasonable request to cancel an order will be refused by the company.
  3. Goods of a specialist nature ordered by the customer cannot be cancelled without written consent by a company director. Likewise, if deposits have been paid for specialised equipment that the Company has to buy, the company reserves the right to refuse cancellation of the order.
  4. The company reserves the right to charge a handling fee of up to 25% of the invoice amount if the goods have already been dispatched before cancellation is received by the company, and for repackaging of those goods ordered in error.

5. Returns

  1. The Customer is required to inspect the goods on receipt and to notify the company of any defects or complaints within 24hrs.
  2. Any goods returned must be in exactly the same packaging and condition as when they were despatched, i.e. in original and complete packaging, with all insertions and parts. Failure to do so might result in the goods being returned to the customer and the grounds for refunding the goods being nullified.
  3. In the event of receiving faulty equipment, please call the sales or customer services number and request a Returns number. This will then be issued and the goods can then be returned. Ensure that paperwork with the goods includes the returns number on the outside of the parcel.
  4. Faulty goods ideally should be returned in original packaging, failing that, alternative protective packaging should be used to prevent further damage.

6. Title of Goods

  1. The company remains the owner of all goods supplied to the customer until such time payment has been received in full.
  2. The company may for the purpose of recovering its goods enter upon any premises where they are stored and repossess the goods.
  3. It is the customer’s responsibility to ensure that all goods purchased from the company are fully insured against any eventuality including, but not limited to, fire, theft and flooding until such time that goods are paid for in full.

7. Disclaimer

Whilst every effort is made to ensure all details and information contained within this web site are correct we do not guarantee the correctness or completeness of material.

8. Product Disclaimer

Every effort has been made to ensure that the illustrations and specifications of each product and service depicted within this web site are correct at the time of going to press.

The Company cannot be held responsible for any discrepancies that may occur within the specifications depicted within this web site. Certain manufacturers reserve the right to alter their specifications without notice. The Company cannot be held responsible for any damages incurred as a result of inconsistencies within the specifications