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Shipping & Returns Policy

Delivery Charges

Standard Delivery is free of charge for any orders over ?25.00 + VAT being delivered to England, Wales and Scotland.

Any delivery overseas or within the British Isles but outside the UK mainland, such as Jersey and Guernsey, will need to be arranged prior to the order being shipped. The charge will be dependent on destination and the volumetric size of the package, so we will contact you to agree the final delivery charge before the order is shipped. Alternatively, feel free to contact us prior to placing the order to receive a delivery quote.

When will my product be delivered?

At Lifesize Warehouse, we aim for next day delivery.
Any product ordered before 2.00 pm on any business day (Monday - Friday excluding Bank Holidays) should be delivered the next business day before 5.30 pm (assuming the item is in stock).

Deliveries to Non UK addresses are classed as international delivery, and as such cannot be delivered next day.

Deliveries to Northern Ireland cannot be delivered next day.

Orders taken after 2.00pm will be dispatched the next day. Any order made on a Friday after 2.00 pm will be dispatched the following Monday (excluding Bank Holiday's) for delivery Tuesday.

Though every effort is made by Lifesize Warehouse & our couriers to achieve next day delivery, the standard delivery charge does not guarantee this goal.

If you do not receive your order, please don't hesitate to give us a call on 0203 051 9810. We will enquire as to the whereabouts of your parcel and advise you of our findings.

Occasionally parcels are delayed due to poor addressing/sign posting. We may need to give the courier your telephone number in case they need to contact you regarding the delivery.

 If your products are damaged ?

If the goods are damaged upon receipt please call us on 0203 051 9810 or email: within 24hrs of delivery. You must contact us to be assigned a returns number. Parcels will not be accepted without a valid returns number.

Returning products

Products must not be returned to Lifesize Warehouse without an authorised returns number. Please email or call us on 0203 051 9810 Mon-Fri 9.00am - 5.30pm for a returns number. Any products returned without an authorised returns number will not be accepted by our warehouse. The cost of the return of the products to Lifesize Warehouse is to be borne by the customers unless otherwise arranged in advance.

It is the responsibility of the customer to ensure the safe return of goods to the company.

The returns address for all items is:
Lifesize Warehouse Unit 410 Weyhouse 15 Church Street Weybridge Surrey KT13 8NA

Please make sure parcels are adequately protected for transportation as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party. Do not write on or use tape directly on the actual goods' packaging as this will regrettably incur a repackaging fee.